Delivery and Returns

DELIVERY

Lampshades

Lampshades are made to order.  I aim to dispatch all lampshade orders within 3-5 working days of receiving them.  Larger orders may take longer, but you will be notified about this at the time of your order. 

Delivery of custom lampshades will depend on the components required but will usually be around 1-2 weeks.  Please discuss on ordering.

If I can dispatch orders sooner I will do so and, if you have an urgent request, please do not hesitate to contact me to ask how quickly an item can be dispatched.

At certain times of the year I am away from my desk and this will be clearly stated both on my home page and shop main page.  Orders can still be made but there will be a delay in dispatch.

If, at other times,  there is to be a delay in dispatch I will notify you of this.

The purchase price of your lampshade includes postage, which may be by courier or 2nd class post and is expected to take a further 3-5 working days.

If you require first class postage, this can be added at checkout for an additional charge.

Lampshades can only be posted to addresses within the United Kingdom.

 

In-stock items (currently greetings cards and pocket mirrors)

These will be dispatched within 48 hours of the order (usually within 24 hours).

2nd class postage is included in the price of the product.

If you require 1st class postage, this can be added at checkout for an additional charge.

If you have an urgent request, please do not hesitate to contact me to ask how quickly an item can be dispatched.

 

Shipping is handled by third parties and Corncrake Design cannot be held responsible for delays in delivery.  In case of an item not arriving, please contact me via email or the contact form here to let me know.

RETURNS

In-stock items can be returned within 14 days of arrival should you change your mind, under distance selling regulations.  Please contact me via email or the contact form here to let me know that you are returning an item.  All items must be returned in their original condition and arrive suitable for resale.  The customer will be liable for the cost of return postage.  Refunds will be issued within 7 days of safe receipt of the returned item.

Items handmade to order  (currently lampshades) cannot be returned unless faulty.  Should you be unhappy with your order on receipt, please contact me so that I can do my best to resolve your issue.

 

Damaged items

I package all items very carefully to keep them safe during transportation.  However, should something arrive damaged please contact me within 48 hours of delivery, in order that I can place a claim with the courier and dispatch a replacement item for you.